TERMS & CONDITIONS
SALES & SHIPPING
Please read the following Terms and Conditions carefully before placing your order. Terms and Conditions apply to all purchases made by ‘you’, the customer from ‘us’, Ogna Proggle.
INTERCHANGABLE TERMINOLOGY
The following terms shall be one and the same:
‘Terms’ and ‘conditions’.
‘The customer’ and ‘you’.
‘Us’ and ‘our’ and ‘we’ and ‘Ogna Proggle’.
‘Illustration’ and ‘artwork’ and ‘goods’ and ‘item’.
‘Hand-drawn’ and ‘hand illustrated’ and ‘hand-made’.
‘Shipping’ and ‘postage’ and ‘courier’.
‘Days' refers to business/working days (Monday - Friday).
DESIGN
HAND-DRAWN ILLUSTRATION
*Our Illustrations are ‘hand-drawn’ and made to order
*Our production technique will ensure you receive an individualised and unique item.
*Our process may lead to slight variations in surface texture, colour, markings and finish. Any ‘irregularities’ are characteristic of the process and are an intentional, integral and celebrated part of the design.
*Illustrative variations do not constitute ‘defects’ and will not be just grounds for defective claims.
HANDLING
Ogna Proggle Illustrations have a beautiful, matte, acrylic finish. Therefore, the surface will mark if overly handled and may be faded by over exposure to direct sunlight for prolonged periods. You should take all precautions to avoid manual contact with the drawn area of the artwork.
We highly recommend framing the artworks with glass or equivalent transparent covering in order to protect from surface damage and sunlight colour degradation.
COPYRIGHT
All Illustrations and photographic images used on this website are Copyright 2021-2024 Ogna Proggle all rights reserved, and should not be used or reproduced without Ogna Proggle’s prior permission. [email protected]
PRICES
We reserve the right to alter goods and/or postal prices at any given time, at our discretion.
DISPATCH TIME
We endeavour to dispatch items as quickly as possible.
Due to our custom production method, the timing from order date to dispatch will be a maximum of 3 weeks.
The production lead-time and/or delivery time may increase at busier times of the year. However, we will ensure you are made aware of any delays as soon as possible.
At our discretion, should the maximum production capacity be received within a given period, our online orders may be temporarily closed allowing existing production and dispatch to be fulfilled in a timely manner.
If you require an item urgently or for a specific date, please contact [email protected] BEFORE placing your order. We will always do our best to assist. Unfortunately, we are unable to guarantee specific dispatch dates earlier than the maximum advertised timeframe if contacted AFTER an order has been placed.
SHIPPING
You will receive a shipping confirmation e-mail when your order is on its way. If your parcel does not arrive within 10 business days of that e-mail, then please contact us immediately via [email protected].
We only dispatch via tracked 3rd party postal/ courier services. Delivery dates cannot be fully guaranteed and are quoted from dispatch date, not order date. Delivery dates are estimated targets provided by the carrier and may be subject to delays beyond our control, particularly during busy postal times of the year.UK SHIPPING
Service: Royal Mail Signed For 1st Class
Parcel size: Large Letter
P&P: £4.00 GBP
Delivery Aim: 2-3 Business days from dispatch.
OUTSIDE OF THE UK
As a small business we do not offer tax-free shopping for customers outside of the UK. Parcels sent out of the UK will include a CN22A Customs declaration Form.
When purchasing commercial goods, it is the customers responsibility to pay all import duties and taxes when the parcel arrives in the destination country. We have no control over charges and are unable to estimate costs or customs processing times.
Please contact your local customs office if you require further information BEFORE ordering. If you refuse or fail to pay liable charges the item will be returned to us, the original sender. In this instance, Ogna Proggle will issue a credit note for the ‘balance’ (The final amount with original postage charges and additional fees/fines deducted).
EU & NORTHERN IRELAND
From Saturday 14th December 2024, we will no longer be able to ship to the EU because of new GPSR legislation (General Product Safety Regulations).
REST OF THE WORLD SHIPPING
Service: Royal Mail International Tracked & Signed
Parcel size:Large Letter
Price: £12 GBP to £20 GBP
Delivery Aim: 5-7 Business days from dispatch*.
*Dependant on destination country/ location.
Please contact us before placing an order, if you would like a shipping price for your specified location.
UPON RECEIPT
All shipments will require a signature upon delivery.
If your order, or any part of the external packaging appears to be damaged in transit please follow the instructions detailed below:
Insist the delivery company notes the packaging is damaged next to your signature (i.e. Write ‘damaged’). It is helpful to take a photograph of the damaged parcel at the time of delivery. This will ensure we are able to make compensation claims for any goods damaged in transit.
We hope you are extremely happy with your Illustrations and the courier service, but if you do have any queries please contact [email protected] via email within 48 hours of receipt of goods.
RETURNS & REFUNDS
Due to the nature of our ‘Hand-drawn-to-order’ small business, I wholeheartedly encourage you to take the T&C’s into careful consideration before ordering.
We will always be over the moon to advise you on design and letter combination options, so please discuss any queries before you commit to order.
NON-DEFECTIVE ITEMS
If you wish to return an item for any other reason than described above, please contact [email protected] within 48 hours of receipt of goods. We will happily provide Store Credit/Gift card with a one year usage expiry date.
Credit will be issued once goods have been returned and received to Ogna Proggle in original condition. Returned, non-defective item(s) must be received back to us within 14 business days from our original despatch date.
DEFECTIVE ITEMS
Artworks can only be refunded if the item is proven to be defective upon receipt. All items will be carefully inspected and quality controlled to avoid defective goods being dispatched. All items will be appropriately packaged to avoid damage whilst in transit.
However, if you consider your item to be defective, you must inform us, by email, within 48 hours of receipt of the item to [email protected], clearly stating the defects and including photographic evidence where possible.
If accepted, we will issue returns information. Upon our receipt and inspection of the returned goods, you will be issued a full refund including both initial and return postage costs to your original payment method. Refunds will usually be processed within 14 business days.
In the unlikely event of cancellation on our part, we will issue a full refund immediately.
BESPOKE ITEMS
Please be aware that bespoke or commissioned pieces are not eligible for refunds. These orders cannot be cancelled and cannot be returned.
RETURNS POSTAGE
Postage will not be refunded by Ogna Proggle unless the item is proven defective.
Returns postage is to be covered by the customer. We highly recommend this to be a tracked & signed service. Items are not considered returned until received by us.